Use the plan controls in Settings → Billing to review a different plan or billing agreement.
Before changing plans, compare the current public Hellotext pricing page with the plan and agreement shown for your business.
Open the plan selector
- Open Settings → Billing.
- Find the current plan card.
- Select Change plan.
- Review the plan, monthly or yearly agreement, effective date, taxes, and amount shown before confirming.
Upgrade to a higher plan
An upgrade can apply during the current billing period. When a prorated plan amount applies, Hellotext calculates it for the remaining portion of the period and shows the amount during the change flow.
Confirm that the payment method or business balance can cover the amount. The new plan capabilities become available after the change succeeds.
Move to a lower plan
A downgrade can be scheduled for a future billing period instead of removing current access immediately. After it is scheduled, the Billing page shows the target plan and effective date.
Before confirming, review features that differ between the plans, including playbook access, AI agents, WhatsApp lines, reporting, activity history, support, and other limits shown in the plan comparison.
If the interface offers Cancel beside a scheduled downgrade, use it to keep the current plan.
Cancel the subscription
Hellotext allows cancellation without a long-term contract unless a separate agreement states otherwise. The subscription screen shows the date when cancellation takes effect.
Before cancelling:
- export any information your team needs to retain;
- review active campaigns, playbooks, journeys, and channel activity;
- confirm whether the account has pending usage or invoices; and
- check any separate Meta, carrier, short-code, or enterprise agreement.
Cancelling Hellotext does not automatically cancel a separate third-party agreement.
If the expected option is unavailable
Plan and payment controls can differ by region, billing source, account permissions, or commercial agreement. Ask the business owner or an authorized administrator to try the change. Contact Hellotext support when the account is managed through a custom agreement or the expected option is not shown.